JM

J M. 6 years ago • From Google

Rating

Bad

Phone queue nightmare for hours

Completely unacceptable!! Spent 35 minutes on hold. Initially positioned 5th in line, then stuck at 1st place for over 17 minutes before being disconnected abruptly. Such a frustrating misuse of my valuable time. If someone were genuinely unwell, they'd be forced to repeat this entire exhausting process and squander another 30 minutes or longer. Riverway, you desperately need to overhaul your customer service phone setup

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