The Queensway Surgery

We attended the surgery today as my child required medical attention. However, we felt that the consultation was handled in a manner that lacked warmth and attentiveness. The clinician appeared..

Disappointing experience. The practice seems adequate if you require a routine prescription or have a non-urgent matter. However, if you are unwell and need to be seen, access to appointments..

I attempted to call early in the morning on a Friday to arrange an urgent appointment for a prescription, but experienced repeated call disconnections and was unable to access the phone queue. After..

The doctor at this practice is excellent. Very thorough, kind and thoughtful. The reception team are a great help.

The practice appears to have adequate staffing levels. However, the organisation and coordination could be significantly improved, and there are concerns about the quality of training provided...

The practice feels welcoming and familial, with staff members who consistently go the extra mile to provide care.

One star feels generous. This has been the most disappointing surgery I've experienced. Over the past several months, my repeat prescriptions have consistently not been processed without me having..

It is extremely difficult to reach this practice by telephone, as they no longer offer a queuing system for callers. I was advised by 111 that I needed to secure an appointment urgently, but..

I reluctantly registered to this surgery back in 2021 whilst I was pregnant with my first child as my previous GP was no longer able to see me due to my change of location. I was hesitant about..

It is extremely difficult to secure an appointment at this practice. Slots are unavailable by mid-morning on a daily basis. Since the surgery operates on a same-day booking system rather than..

Excellent medical practice with friendly and welcoming staff. I have been a patient here for over fifty years.

The practice provides a good standard of service, though it can experience periods of high demand.

The service fell short of expectations with several disappointing aspects. During a call, the staff member disconnected shortly after answering, which was frustrating. When attempting to schedule an..

Excellent service from the reception team who were helpful and understanding, and managed to arrange a prompt appointment with the allied health professional. I consistently receive great support..

Attempting to secure an appointment has been extremely frustrating. I have been experiencing ongoing health concerns following a recent illness, and I feel the practice has not provided adequate..

This practice was once excellent, but that is no longer the case based on what I have experienced. We found ourselves frequently redirected elsewhere by reception staff who came across as..

I've had to visit the surgery multiple times this month regarding my regular medication, and I even needed to contact emergency services for urgent pharmaceutical support. The practice appears to..

Absolutely the most inadequate practice out there. Reception staff are extremely rude, it takes an exceptionally long time to secure an appointment, and there are frequent issues with prescription..

Disappointing practice. The telephone system and website both have significant issues and are frequently unavailable. The appointment booking process is frustrating.

I recently had an appointment at the practice and couldn't be happier with the experience. The clinician was attentive and made me feel heard throughout the consultation.