Bridge End Surgery

Disappointing experience overall. Getting through by telephone has consistently proven difficult. I missed an incoming call, and when I attempted to return it, I was kept waiting on hold for..

Called to book an appointment and selected the callback option after waiting in a lengthy queue. When the practice rang back, the call disconnected unexpectedly. Upon attempting to reschedule, there..

I wanted to express my gratitude for the exceptional care I received. The team demonstrated genuine empathy and understanding, providing knowledgeable guidance throughout my healthcare journey...

Multiple attempts were made to secure an appointment, with various obstacles arising each time. It was only after contacting an external service and them advising that availability existed within..

The reception team repeatedly misplaced my medication list and demonstrated a lack of compassion in their interactions. While this may reflect broader organisational issues, it remains an..

I cannot speak highly enough of this practice. My elderly relative is dealing with significant health challenges and memory difficulties. The reception staff, nursing team, and clinical staff have..

Excellent experience previously. I have been a patient at this practice for many decades and it now appears to be closed. A prescription request was sent from the hospital to my GP practice but..

If you're thinking about registering with this practice, I would strongly advise against it. Our family has experienced multiple issues here, not just one isolated problem. When calling the..

I have attempted to secure a telephone consultation on three separate occasions this week. On each attempt, I called at the designated time and found myself waiting in a queue, only to be informed..

My daughter has been attempting to book an appointment for her young child for over a week by calling first thing in the morning, but no slots have been available. It seems particularly concerning..

This practice is extremely disorganised. Appointments are consistently difficult to obtain. I have made requests for flexible scheduling due to my work commitments, and despite the staff being aware..

The clinical consultation itself was excellent once it took place. However, the reception team would benefit from improving their telephone answering procedures.

I would advise caution when choosing this practice. As a long-standing patient, I have noticed a significant decline in the standard of care. During my recent visit, I felt let down by a lack of..

I attended my GP surgery in the afternoon as I was concerned I might have a urinary tract infection, particularly given my recent medical situation. I approached the reception desk and asked whether..

The appointment booking process at this practice is extremely difficult to navigate. After numerous attempts to reach the surgery by phone, I was only able to speak with someone briefly. The..

The receptionist appeared unwilling to provide assistance.

I find these services to be incredibly frustrating and unhelpful. Over an extended period, I experienced significant delays in receiving a diagnosis for a serious condition, and I had to personally..

Attempted to contact the practice by telephone, but was unable to reach anyone when calling back as requested.

I had a very disappointing experience.

The surgery declined to provide an appointment for my child who had been advised by a first aider that there was a foot concern that appeared to be worsening. As a young child, she was unable to..