TI

Teresa I. 7 years ago • From Google

Rating

Bad

Phone queue system kept disconnecting me

I must concur with the sentiments expressed in most of the earlier feedback. The standard of service has been disappointing. I experienced being cut off twice while waiting in the telephone queue system due to high call volumes. When I tried again on another occasion, I was positioned around 8th in the queue and spent approximately 35 minutes on hold before reaching the reception team. After requesting an appointment, I was informed that only telephone consultations were being scheduled at that time, with the understanding that a clinician would contact me subsequently. I am still awaiting that call.

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