Meadowfield Surgery Dr Murrary & Partners

Absolutely terrible experience at this practice in Durham!!! It would be receiving 0 stars if that were possible. I could detail numerous issues but frankly don't have the time to list them all.

1 star because there isn't a 0. All the clinical staff are absolutely brilliant. The problem is the reception team. I have witnessed and encountered many problems with them over an extended period...

I attempted to schedule an appointment by calling the practice. During my previous visit, I was advised to arrange an appointment within the following week. When I called at what I believed was an..

Wonderful experience for everyone in our household!

The team here were welcoming and approachable, the premises were well-maintained, and the overall experience met expectations for what a medical practice should provide.

I would rate this practice far lower if possible. I found my experience deeply unsatisfactory. My primary concern is that a scan request appeared to contain an error regarding which area of the body..

I attempted to contact the practice this morning starting at 8AM, but encountered a continuously engaged telephone line. After approximately 20 minutes of attempting to reach someone, I was placed..

It is extremely difficult to obtain an appointment at this practice.

I attended my appointment for the second occasion and encountered a refusal of service related to my assistance dog. As a healthcare professional, I would expect better understanding of the legal..

Outstanding experience! The reception team are welcoming, attentive and take initiative. The clinical staff are well-informed and genuinely committed to achieving the best long-term results for..

Outstanding care for managing chronic conditions

If this represents the direction of healthcare provision, there are legitimate concerns to consider. A considerable wait of six weeks was needed to secure an appointment regarding skin concerns and..

I sustained a significant knee injury and was advised to attend the emergency department, where my condition was confirmed. I required a private referral form to proceed with private insurance..

The appointment booking system is frustrating, particularly for same-day requests. Having an automated system assess urgency feels inadequate and unhelpful. I am considering switching to a different..

The reception team and nursing staff are both excellent and provide good service.

I had previously held this practice in good regard until I required a consultation. I was informed that a clinician would contact me, but despite waiting throughout the weekend, no call came..

The team demonstrated courtesy and warmth throughout my visit.

The surgery feels inadequate when obtaining a routine appointment requires such an extended waiting period, particularly after an initial appointment was cancelled due to unforeseen circumstances.

Attempting to reach the practice by telephone proves to be an ongoing frustration, as the line appears to be perpetually busy.

The waiting time was disappointing, with a significant delay beyond the scheduled appointment slot. Despite being informed that I would be seen next, the wait extended considerably longer than..