RJ

Ryan J. 3 years ago • From Google

Rating

Bad

Phone queue system makes booking appointments difficult

This feedback concerns the Cambridge Avenue Medical Centre appointment booking system rather than clinical staff: After managing to get through on the phone following repeated 'User Busy' messages at 8:04am, there were no available appointments remaining for that day. The appointment availability seems to disappear extremely quickly, making the process feel comparable to trying to secure tickets for a popular event. For those with limited availability during working hours, missing the initial booking window means losing the opportunity to be seen. The surgery has redirected me to an alternative remote service on a couple of occasions, which I found to be of poor quality and feel should have remained limited to emergency pandemic measures. The telephone queuing system appears to have technical issues, with callers sometimes remaining in the same queue position for extended periods before eventually disconnecting and redialling to gain immediate access. Following the recent refurbishment of the premises, it was hoped that the appointment booking experience would also see corresponding improvements, but this does not appear to have materialised.

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