James Street Group Practice

Attempted to book an appointment regarding significant hip discomfort without success. Observed an older individual who had experienced a fall also being unable to access care. The team appeared..

The reception staff should not make medical assessments over the phone and use these to decline appointment requests. I'm relieved I followed my instincts and sought alternative advice, which led to..

A sizeable medical facility with digital appointment scheduling has streamlined many aspects of the service. The majority of front desk staff demonstrate helpfulness when managing what appears to be..

The single star rating reflects the reception team, who despite what must be a challenging role, remained courteous throughout. The clinical staff continue to be difficult to access following..

The service has been consistently disappointing with each interaction seeming to deteriorate further. On this occasion, I simply needed a repeat prescription for a medication I have been taking for..

Extremely disappointing. I have been making considerable effort over several weeks to secure a standard appointment without success, and the receptionist's manner was unhelpful and unwelcoming.

Spent a considerable amount of time in the morning attempting to reach the practice, only to have the call disconnected on two separate occasions.

Still waiting to receive notification about scheduling my vaccination appointment. I'm in my sixties and haven't heard anything yet, while I understand other local surgeries are already vaccinating..

Extremely disappointing experience. Following an illness lasting nearly a week and consultations with multiple practitioners, the final appointment resulted in a hospital referral being arranged,..

Disappointing experience. I have needed to attend the hospital accident and emergency department on two occasions due to being unable to secure a timely appointment at my local practice. Both visits..

It's quite frustrating really, as you need to arrive early in the morning if you want to secure an appointment, and trying to book one over the phone is equally challenging. It would be preferable..

I have visited the access centre twice over the past few weeks. Both times I was attended to quickly and received outstanding care. I am very grateful.

I accessed the NHS app approximately two weeks ago to review my medical records. The information displayed was quite minimal, however I noticed it also contained details belonging to another..

I attempted to book an appointment by calling at 8am and found myself fifth in the queue. After waiting on the line, the call was disconnected during the transfer process, and I have since been..

I attempted to request my repeat medications through the app, but I noticed that only 2 items are currently set up on repeat. Despite requesting multiple times that the remaining medications be..

It is difficult to obtain an available appointment at this practice.

I continue to experience difficulties obtaining my prescribed medications at the pharmacy despite having submitted requests for them. There appears to be a disconnect between approval status and..

Attempted to arrange an appointment for routine blood work and blood pressure monitoring as recommended by the cancer specialist at the hospital. Called the surgery and experienced a lengthy wait in..

This practice has significant issues with accessibility. Calls are difficult to get through on, and when contact is made, the reception staff come across as dismissive and curt, often cutting..

My husband was experiencing severe discomfort on the right side of his torso. I contacted the practice to arrange an appointment and provided a detailed description of where the pain was located...