Holmside Medical Group

The reception staff are pleasant, but unfortunately that's where the positives end. I scheduled an appointment several weeks in advance and faced a considerable wait for an available slot. On the..

The automated telephone message seemed unnecessarily lengthy, and I experienced two separate waiting periods of approximately 20 minutes each before the call was disconnected without reaching anyone..

The staff members were not particularly courteous during my visit.

The receptionist at the front desk was quite abrupt and dismissive in their manner. They did not engage in a friendly or considerate way, and seemed to lack empathy when dealing with patients.

I found the overall experience disappointing and felt the service lacked competence and organisation. The appointment booking system seemed problematic, with limited availability and no weekend..

Since registering with this practice, I have been pleasantly surprised by how kind and professional all the staff members are. I was seen by a clinician on several occasions and was touched by their..

The staff members were quite discourteous and their conduct fell short of professional standards. I would suggest this practice consider reviewing their team. I would not recommend this surgery to..

Excellent service from the reception team member who assisted me. They addressed all of my enquiries with ease and maintained a professional manner throughout. Much appreciated.

I had read a number of reviews about the team beforehand and was somewhat taken aback by what was said. In my own experience, however, everyone demonstrated courtesy, attentiveness and consistently..

This was an extremely disappointing experience. The receptionist was unhelpful and failed to record my information, refusing to schedule an appointment and instead suggesting I attend a hospital if..

The receptionist I spoke with on the phone was quite rude and had a poor attitude. I was told that if I needed an appointment for my child, I would need to register at a different practice. I have..

I had a very negative experience with this practice.

I registered with the practice in early 2024. The reception and administrative staff, along with the pharmacy team, paramedics, nursing staff and clinical practitioners have all demonstrated..

I had a very negative experience with the phone staff and clinical team at this practice. I felt that my concerns were not properly heard or taken seriously, which had a significant impact on my..

The staff were unhelpful and displayed poor communication. Appointments were cancelled multiple times, resulting in a lengthy wait for an available slot. There were issues with prescription..

The receptionist I spoke with on the phone had a rude manner and displayed an unpleasant attitude.

My experience at the clinic has generally been disappointing, particularly regarding appointment availability and the manner of reception staff interactions, which caused me to stay away for an..

Extremely frustrated!! I have been attempting to book an appointment for more than a week!! I am unable to secure one or access emergency services!!! On a previous occasion I had to go to hospital..

The reception staff were unhelpful and I found it difficult to secure an appointment. I was unable to obtain an appointment for an extended period and was repeatedly told to call early in the..

I recently had a blood test and received notification that it could not be processed, requiring me to schedule another one. When I contacted the practice to arrange this, I was informed that the..