Fenham Hall Surgery

I felt compelled to share my experience as I have found the appointment booking process consistently frustrating. When calling to arrange consultations for my young children, I have perceived the..

I consistently have positive experiences at this practice. The team members are always supportive and attentive. The premises are well-maintained and kept to a high standard of cleanliness.

I have found the service at this practice to be disappointing. The reception team has been difficult to work with, with some staff members coming across as unhelpful and dismissive. I have been told..

Routine appointments become available at 1pm and I was advised to call at that time to secure a booking. When I phoned, I was positioned as caller number 26 in the queue. After waiting 59 minutes,..

I have had one excellent experience at this surgery since becoming a patient several years ago, and that was with a clinician who genuinely engaged with me and made me feel valued and heard. I have..

My experience at the practice has been excellent, with courteous staff and timely communication regarding my healthcare information through the patient portal. I have found the service to be..

I would rate this practice extremely poorly if possible. When I contacted them to arrange an appointment with a GP, I was directed to attend a walk-in centre instead. I questioned the value of being..

Appointment availability is significantly limited, with waits extending beyond two weeks, making it difficult to access timely care. Reaching the practice by telephone proves extremely challenging...

Unfortunately, aside from one or two members of the administrative team, the practice has significant shortcomings. Obtaining appointments proves challenging, and I have found the staff approach to..

I would prefer a zero star rating if possible. The telephone lines are consistently unavailable, with no one answering calls or the line being perpetually busy.

I'm really pleased with this practice and here's what makes the difference. I'd been dealing with a persistent skin condition for over a year, and at my previous surgery I felt dismissed—they kept..

The reception team consistently responds promptly to calls and maintains a friendly, cheerful demeanor while assisting with enquiries :)

I had an appointment with a clinician and I would like to leave a substantial compliment that they were among the best healthcare professionals I have ever encountered. They were very welcoming,..

The practice appears to be primarily staffed by administrative and nursing personnel, with limited availability of medical practitioners.

The appointment system at this practice requires significant improvement.

I've been in the UK for nearly two decades and this is the most positive GP experience I've had. When I first needed care after relocating to the area, I hadn't yet completed registration, but the..

I have been attending this practice for over a decade. During my time as a patient here, the standard of care and services provided has been excellent.

I recently called the surgery to request a prescription be sent to a different pharmacy than my usual one. The receptionist explained she would need to have a clinician contact me, and I received a..

I really appreciated the care I received during my appointment today. The healthcare professional took considerable time to address my concerns and made me feel completely comfortable throughout the..

I recently attended my GP practice for a routine blood test. The clinician was exceptionally supportive, gave me their full attention to discuss my concerns, and provided helpful guidance. The..