The Nechells Practice
Cassandra C. 2 years ago • From Google
Bad
Phone queue turned away without checking details
I have been a patient at this practice for many years. When I telephoned early this morning, I was informed that there were no available appointments as several clinicians were absent, and I was directed to use the online booking system for any slots that might be open. The receptionist did not ask which practice I was calling from before providing this information, which seemed odd given the circumstances. The standard of care at this practice appears to have declined significantly from what it once was. It is now extremely difficult to secure an appointment, even when calling at the start of the day. The practice has suggested alternative options such as walk-in centres or NHS 111, which I found frustrating given my long history as a patient here.
It is extremely difficult to secure an appointment at this practice.
The Nechells Practice
Hasret H.
The practice responds to telephone enquiries and provides appropriate guidance. I have a positive impression of the team, and they appear to be carrying out their responsibilities effectively.
The Nechells Practice
Hetal P.
The practice managed to accommodate me at short notice without any difficulty. The reception staff were all extremely pleasant, kind, and attentive. Excellent service.
The Nechells Practice
A1 H.
Called to arrange an appointment and was informed that no slots were currently available. When I requested a booking for the next day, I was advised that this wasn't possible and that I would need..
The Nechells Practice
Paul D.
The experience has been quite disappointing overall. Being unable to leave home, I require regular blood work at set intervals, yet it took several years before home visits were arranged for these..
The Nechells Practice
Bee M.
Each person's experience with this practice varies, but for myself and my family it has been positive overall. The clinical staff have been excellent, and the practitioners I see on a regular basis..
The Nechells Practice
lavina d.
Poor experience with the practice. My appointment was rescheduled to an earlier time without adequate notice, which conflicted with my existing commitments that I was unable to reschedule. When I..
The Nechells Practice
Shaz K.
Had to wear a mask while the staff members did not follow the same requirement. Additionally, windows were not opened to allow for air circulation, which seemed like an inconsistent approach to the..
The Nechells Practice
Sylvia
Had an appointment at this surgery today and from start to finish it was a very shocking experience. My daughter had an appointment at 13.00 hrs. however the surgery sent me a text message to..
The Nechells Practice
Mr y.
I would give zero if I could!! Appalling practice! The clinician I saw is an absolute joke! They don't seem to care, they don't listen and don't do anything!! I went in with severe abdominal..
The Nechells Practice
Shane P.
This practice has significantly declined in quality. I would not recommend registering here. I attended this morning at their opening time, expecting to be offered an appointment to be seen the..
The Nechells Practice
zahra b.
The experience at this practice was quite disappointing. The clinical staff seemed dismissive of patient concerns and appeared reluctant to take symptoms seriously. There was a sense that patients..
The Nechells Practice
Iman G.
Excellent practice with a well-organised team throughout, from front desk staff to clinical professionals. The digital appointment booking system is particularly helpful as it eliminates lengthy..
The Nechells Practice
senait t.
I wanted to share my experience during my recent visit to this GP practice. The clinician I saw treated me with great kindness and took time to thoroughly investigate the health concerns I had..
The Nechells Practice
sami b.
I have been a patient at this practice for over two decades and have consistently appreciated the doctors and nursing staff. All members of the team have been warm and welcoming, and I have found..
The Nechells Practice
TheOne O.
The staff were quite unwelcoming and provided inaccurate information regardless of when I contacted them. There seemed to be no availability for appointments, and I was asked personal questions by..
The Nechells Practice
Maryam A.
The team were incredibly welcoming and supportive! I attended for a vaccination appointment and found the entire experience to be warm and pleasant.
The Nechells Practice
Syeda I.
The reception staff were unhelpful.
The Nechells Practice
Abdelhaleem R.
I have visited the clinic on multiple occasions and have experienced difficulties when attempting to schedule necessary appointments. During these interactions, both in person and over the phone, I..
The Nechells Practice
R M.
The reception team displayed unhelpful and dismissive attitudes during interactions. I paid for a medical report that was not provided, and after two months of waiting, when I followed up, I was..
The Nechells Practice
Yahya E.