Borough Road & Nunthorpe Medical Group

Outstanding quality of care and service provided at this practice.

I have been a patient at this practice for a considerable time and have consistently experienced helpful, accommodating, friendly and courteous service.

The experience was quite frustrating. I attempted to book an appointment following the requested call time, but was unable to get through despite multiple attempts. When I finally did make contact,..

I have been a patient here for around 6 years and have found little to complain about. The practice has consistently provided good care for both myself and my family member. Like many surgeries,..

The reception staff took considerable time to answer calls, and I found their manner to be unwelcoming. They appeared to make quick judgments about patients based on the nature of their enquiries...

The entire team has been friendly and courteous, and I have no complaints about their manner. However, obtaining an appointment is extremely challenging, with waiting times stretching to 8 weeks or..

I have had a very poor experience with this practice overall. I have been a patient here for many years and have built a long-standing relationship with the clinic. I have been dealing with a..

Poor Service Experience. Positives: - straightforward registration process Negatives: - difficulty obtaining appointments as the phone lines appear consistently busy, even when calling at..

The reception staff and nursing team are excellent, however there is virtually no privacy at the front desk. I would caution against raising mental health matters or concerns about alcohol..

The practice recommended my child receive the flu vaccination. The website indicated we needed to call to arrange an appointment, but we were unsuccessful in getting through initially. Eventually,..

Excellent in many respects, though the referral process can be frustrating. The clinical staff are genuinely kind and supportive when arranging my visits, however I occasionally receive referrals to..

I have been attending this surgery for some time and feel that my care has been inadequate and that my concerns have not been properly addressed. I attended an appointment where the clinician was..

Would not recommend. The service has been disappointing. The waiting area appears empty despite difficulty obtaining appointments. The practice does not seem responsive to patient concerns..

The practice demonstrated a swift and professional response to a minor miscommunication, with management handling the matter in a straightforward and composed manner. The team took time to discuss..

The conduct displayed was unsatisfactory.

The practice was not particularly helpful when I needed to obtain eye drops following surgery. My elderly disabled father was about to run out of his antibiotic eye drops, and when I contacted the..

The service has declined significantly over the years. What was once an excellent practice has become disappointing. Getting past the reception desk is challenging, and the overall standard of care..

The practice was quite hectic, though the team members were extremely accommodating and supportive.

I cannot fault the service once you manage to access it, but getting an appointment in the first place is the real challenge. The practice lacks modern communication options, making it difficult to..

I have been a patient at this practice for a considerable time. Unfortunately, the quality of service has declined from what it once was. Getting through to speak with someone or securing an..