Raj Medical Centre
Monika S. one year ago • From Google
Bad
Phone queue wait was frustrating and unhelpful
I attempted to contact the clinic multiple times between 7:56 and 9:53 without success. When the line became available at 9:54, I was placed on hold for 23 minutes before speaking with someone who informed me there were no available appointments and instructed me to call back the following day. This has been a recurring pattern whenever I try to book an appointment—I am repeatedly told there are no spaces and asked to call again tomorrow, yet when I visit in person, the clinic appears to have few patients present. My son has been experiencing skin concerns since January, with new symptoms continuing to develop and spreading across his body. I believe a blood test may be necessary to determine the cause. The clinic has been unwilling to review images of the condition or discuss whether it might be contagious or pose other concerns. As a parent, I feel frustrated and unsupported by the lack of willingness to assist my child, particularly given the impact this is having on his confidence and school attendance. I am troubled by the apparent reluctance to help and struggle to understand the reasons behind this. I am a working member of the community who contributes through taxes like anyone else. I do not intend to accept this situation without further action. I also found the staff at the adjacent pharmacy to be unhelpful and unwelcoming. I would recommend considering alternative healthcare providers.
I am dissatisfied with the practice. My son attempted to arrange an appointment with a doctor over several days, but did not receive a callback, which he required for employment purposes. This..
Raj Medical Centre
Carl J.
Brought a family member to the practice as they were experiencing symptoms related to a throat issue. The clinician indicated they were unable to provide assistance at that time. Subsequently, the..
Raj Medical Centre
kerry m.
The clinician, when you actually manage to see them rather than other staff members, is pleasant enough. However, the rest of the team come across as difficult to deal with and seem disengaged. I've..
Raj Medical Centre
Maureen R.
I received an out of hours telephone call during which the person I spoke with became extremely abusive. This experience reflects poorly on the service standards one would expect. The behavior..
Raj Medical Centre
paul M.
It's extremely difficult to reach the practice by phone. When calling after a certain time, I was informed that staff had already left for the day. The practice management team appeared to be..
Raj Medical Centre
Bart B.
Was removed from the practice list without any notification beforehand. Had to contact the out of hours service to obtain necessary medications as a result. Found the overall experience with the..
Raj Medical Centre
Kylie T.
I have been a patient at this practice for many years and have recently experienced what felt like disrespectful treatment from staff members. I was concerned about being unable to continue with a..
Raj Medical Centre
Megan T.
If you are prepared to wait well beyond your scheduled appointment time, this may be the surgery for you. The staff can come across as somewhat abrupt and lacking in warmth. The practice does not..
Raj Medical Centre
Kirsty S.
I have been a patient at this surgery for over seven years and continue to find it among the best I have attended. The team members are consistently warm and welcoming. My only concern has been..
Raj Medical Centre
Angela W.
Excellent service received at the pharmacy department recently, with the staff member going above and beyond as they typically do. Much appreciated.
Raj Medical Centre
Iza N.
I attempted to contact the practice on numerous occasions, but the phone line was consistently unavailable. My son was experiencing a high fever, headache, facial swelling, and severe fatigue. When..
Raj Medical Centre
Emma M.
Extremely frustrating experience when trying to secure an appointment for a young child with a respiratory condition. After spending over an hour attempting to contact the practice, no available..
Raj Medical Centre
jack r.
Disappointing experience at this practice, with concerns that issues tend to be quickly dismissed without proper consideration. Obtaining an appointment at times of need has proven to be quite..
Raj Medical Centre
Sam S.
Unhelpful and dismissive, unable to resolve issues correctly, disappointing experience overall, would not recommend.
Raj Medical Centre
Anthony S.
Had a pleasant experience today when the practice contacted me regarding my medical records. The staff were friendly and approachable, and the clinician was understanding and supportive. I'm..
Raj Medical Centre
Rebecca C.
This practice has been disappointing to visit. Obtaining an appointment took an extended period, and once there, the waiting time in the reception area was quite lengthy before being seen. After the..
Raj Medical Centre
Gotham P.
Called today to request an appointment regarding what I believed to be a soft tissue injury. I was redirected to an urgent care centre based on a telephone assessment suggesting a potential serious..
Raj Medical Centre
Lesley W.
Had a blood test and experienced significant discomfort during the procedure. The phlebotomist attempted to draw blood from one arm, then switched to the other, but both sites became badly bruised..
Raj Medical Centre
Darci j.
I'm not surprised by the low ratings here. While most of the staff members have been pleasant, I've had a disappointing experience overall. I feel I haven't received the level of care and support I..
Raj Medical Centre
Susan C.
It is difficult to secure appointment slots without calling ahead at an early hour. The practice does not appear to have much awareness of patients who have caring responsibilities.
Raj Medical Centre
Theresa M.