St Pauls Medical Centre

The practice is well organised, though accessing the location can be challenging due to its city centre position and limited parking availability.

This practice and its staff fell well short of my expectations.

I appreciate the welcoming and approachable nature of the team members I encountered.

I contacted the practice on multiple occasions requesting assistance with an online prescription signature. When I asked to speak with the prescription team, the response I received felt dismissive..

I overheard a conversation between my sister and reception staff that I found concerning, involving what appeared to be inappropriate comments about a family member who had recently passed away. I..

The reception staff demonstrated a welcoming and supportive approach during my visit.

Unable to reach the practice by phone this morning after multiple attempts. When I finally got through, I was simply told to call back later. Found this response frustrating and unhelpful.

Apart from receiving routine communications from this surgery, I have not needed to contact them for approximately 5 years until recently. When I called with a general question, I was unable to wait..

The clinical team at this practice has made an enormously positive difference to my health and wellbeing. I couldn't speak more highly of the service provided. The reception staff were also..

Excellent practice, from the reception team through to the clinical staff. Operating under pressure like many others, but everyone demonstrates a fantastic approach to their work.

Failed to identify a significant health concern during my visit. The practice appears to have limited availability and I found it difficult to contact them through online channels. Their opening..

The service has been disappointing overall. Getting through by telephone is consistently difficult, and securing an appointment proves challenging. Prescription refills frequently contain errors...

Would give zero stars if possible, as I have been disappointed once more by poor service. I called on Tuesday expecting to receive an appointment confirmation for a routine health check. When the..

It's a GP practice that fulfils its intended purpose. Having additional telephone staff would be beneficial, as the previous system of queue position announcements was helpful for managing..

It's a medical practice where you can book an appointment to see a clinician, and the team members are very helpful. The healthcare professionals are attentive and take time to listen to what you..

It's a medical practice so whether you experience delays depends on which clinician is available at the time, which is simply part of how these services operate.

Really excellent service with a very friendly approach.

This practice did not meet my expectations.

Unhelpful when contacting by telephone, however the in-person service was satisfactory and the clinical staff were approachable.

Attended an appointment with my young infant and requested an examination of the mouth area due to concerning appearance of the gums. The clinician did not perform a physical examination and..