Abbey Road Surgery

Phone queue waits make appointments impossible

I have been a patient here for many years and feel the service has deteriorated significantly. The appointment booking process is particularly frustrating. When I attempted to call, I waited for 15 minutes while the queue showed 18 people ahead of me. When my call was finally answered, it was disconnected almost immediately. My subsequent attempt to reach the practice resulted in an automated message advising me to call back at a later time. I also tried using the online booking system, but was informed that messages would not be reviewed for 2 days. This extended response time and difficulty accessing appointments represents a disappointing decline in the level of service I have come to expect.