The Chestnuts Surgery

I have been a patient at this practice for five decades. During a critical period regarding my health, I was informed that I no longer fall within the practice's catchment area and was asked to..

I have consistently experienced courteous and helpful staff when calling ahead. I have always been able to secure an appointment and receive a consultation. I cannot speak highly enough of this..

Since relocating from London, I have found this practice to be extremely disappointing. Appointment waiting times are consistently lengthy, often exceeding an hour. My recent postnatal appointment..

I have been attempting to contact the surgery daily during morning hours on weekdays for over a month to secure an appointment, but have been unsuccessful despite waiting in the queue for extended..

I am puzzled by the positive rating this practice has received. Accessing care here is extremely challenging. The introduction of their online booking system has unfortunately made the situation..

The staff members were unwelcoming and dismissive. Both I and a family member who was unwell and sought assistance were treated poorly. I would not recommend this practice as the level of support..

I had a disappointing experience during my recent visit. I had requested support arrangements well in advance, but these were not put in place when I attended my appointment. I felt that the..

This medical practice appears to be experiencing significant operational difficulties. Obtaining an appointment has become extremely challenging. Additionally, I encountered what I felt was an..

Called up the practice as I had been experiencing chest discomfort and heart-related symptoms, and had the phone answered by a helpful receptionist who managed to arrange an appointment for me the..

Not a satisfactory practice to be registered with.

The staff member I saw was very polite, efficient and professional. They were brilliant and very helpful throughout my visit.

The registration process took considerably longer than expected, requiring booking well in advance. When requesting an appointment after 5pm, I was informed by reception that a 5:30pm slot had been..

Recently registered at this practice and found it to be welcoming and safety-conscious. The clinical staff member I spoke with was attentive and courteous. I called on behalf of a family member who..

I have been attending this surgery for many years. I can say with complete honesty that every interaction I have had with the team, including clinical and administrative staff, has been consistently..

The staff I have dealt with here have been brilliant. The reception team were incredibly patient and kind when I explained what I needed an appointment for and were apologetic when they couldn't get..

This practice has significant issues. I have consistently struggled to secure appointments within a reasonable timeframe, with typical waits extending to several months. When I eventually attend..

I have been attending this surgery for approximately four years since relocating to the area, and I must express my disappointment with the overall service provided. The concerns raised in other..

I have found the appointment system at this practice to be extremely difficult to access. For the past week, I have been attempting to arrange a consultation for an elderly person with complex..

I found the service and approach to be deeply unsatisfactory. When I contacted the practice regarding a young child experiencing symptoms consistent with a respiratory condition for more than two..

It can be challenging to secure an appointment due to the phone system frequently indicating that all operators are occupied, which sometimes results in being disconnected while waiting in the queue.