Newlands Medical Centre
GP
Gareth P. 7 years ago • From Google
Bad
We have been attempting to secure an appointment for my pregnant partner over a two-day period. Upon calling at 8am, we were placed on hold for approximately an hour before the call was disconnected due to the phone system's one-hour queue limit. A subsequent call took a further 15 minutes to connect, only to receive notification that no appointments were available. When I raised concerns about the extended waiting time, I was advised that we should have called at 8am and remained on the line. However, we had done exactly that and were disconnected after the hour-long hold. The receptionist came across as unwelcoming, instructing me to end the call mid-complaint, stating that I was not a priority and was occupying the line needed for other callers. The primary reason we have not sought alternative care is due to a particularly supportive member of the midwifery team, whom my partner values greatly. However, once our current situation concludes, we intend to transfer to another practice. For those considering a change of medical provider, I would recommend continuing your search elsewhere. The reception staff demonstrated poor communication skills and the appointment booking system appears inadequate. While the clinical staff may be competent, accessing their services proves to be a significant challenge.
J G.