Crawcrook Medical Centre
EH
E H. one year ago • From Google
Poor
The practice has improved somewhat from how it was previously, though it still falls short of the standard provided by the former surgery. UPDATE I have revised my assessment following recent experiences. One particular clinician has been excellent, demonstrating genuine care and helpfulness. Their involvement led to me receiving necessary surgery, and I am very grateful for their support. However, I cannot extend the same praise to other aspects of the service. Following my operation, I required strong pain relief medication to aid my recovery. I submitted a prescription request on Wednesday, but by Friday nothing had arrived. Given my severely limited mobility, I attempted to contact the practice by telephone. I made seven calls throughout the day trying to reach someone, but encountered lengthy waiting times and repeated disconnections. My wife visited in person and was informed the prescription was still awaiting authorisation from a clinician. By Monday morning, the medication had still not been received. My wife returned to the surgery, where she learned it had not yet been signed off, though it was now flagged as urgent. The prescription finally arrived on Tuesday morning, nine days after my initial request. This is particularly frustrating given the recorded telephone message stating prescriptions are processed within forty-eight hours.
Carl C.