Sudbury & Alperton Medical Centre
AN
Adrian N. 4 years ago • From Google
Bad
I would like to start by saying yes, we all do understand the current circumstances and everything. Now let me share my experience. I have been registered with the practice for a couple of years now but have never needed to contact them until recently. I recently developed an infection that required medical assessment. I attended the practice on a weekday morning at opening time, however I was turned away without being seen and was instructed to call to arrange an appointment. I understand the pressures the service is under, but I proceeded to call the number. After waiting approximately an hour, I reached the front of the queue. The call disconnected. On my second attempt, after another 40-45 minutes of waiting, I was able to speak with reception staff. I was offered a telephone consultation appointment for the same day, which seemed promising. Several hours later, I received a call to inform me that the practice was too busy and that they would contact me the following day instead. The next day, I was called again to be told that my telephone appointment had been postponed by several days. Fortunately, my situation was not urgent. What I would like to understand is: what is the purpose of having a GP practice if they are unable to provide assistance when you need it?
Zohra H.