Kingston Health (Hull)

It appears there is a dedicated line for prescription requests that operates within a very limited time window each day. This line shares the same number as the main reception desk. I found this..

Appears to be a pleasant though modest medical practice.

I would give no stars if possible, as I found the staff conduct deeply disappointing. This practice has experienced a significant decline, particularly regarding the reception team. The..

The service has improved since my previous visit. The reception staff are pleasant, courteous, and provide good assistance.

I have not received responses to my email communications. I submitted a request for my medical records and remain waiting several weeks later. The follow-up care has been inadequate. I have..

I would give zero stars if possible due to my experience with the callback system. I was significantly far back in the queue when I called at the scheduled time, which I found frustrating...

The appointment booking system is extremely difficult to access. It requires persistent phone attempts each morning and lengthy waiting times on calls, only to frequently find that no availability..

My family and I have been registered at this practice for several years now and I'm really pleased we made the move. The reception team are wonderful, displaying genuine kindness and courtesy, and..

I had an appointment today and I couldn't be more grateful. The clinician was incredibly kind, attentive and professional throughout the whole visit. They took the time to really listen to my..

I would give a lower rating if possible. This practice has significant issues. Appointment availability is very limited and the surgery continues to operate under restrictions that feel outdated...

Whenever I try to call, nobody picks up. I simply need to request a repeat prescription since the NHS app isn't working for me! I've tried calling multiple times. This morning I phoned and was..

The medical staff appeared dismissive and rushed through appointments without demonstrating genuine concern, which came across as lacking in professionalism.

I normally have great respect for the reception team at the medical centre in Hull. On a recent weekday, I reordered my repeat prescription as usual, which consists of several items I have been..

This surgery was extremely disappointing. I rang shortly before 8am and found myself seventh in the queue, only to be informed by the receptionist that all appointments had already been allocated by..

I'm a new patient at this practice and from my initial contact through to my visit, the team have been wonderful and very supportive. One team member in particular stood out for being exceptionally..

I work full time and waiting over 20 minutes repeatedly to reach someone is virtually impossible... I still haven't managed to get through! Should I just visit in person or will that be another..

It's disappointing that after many years as a patient I feel the need to find a different practice, as I was informed by reception staff that the surgery does not have a clinician specialising in a..

Frustrating and disappointing service! Booking an appointment proves to be extremely difficult. After attempting for more than a week, the only response received is "No appointments available...

My husband attempted to book an appointment recently and spent considerable time on hold during morning hours, only to be informed that nothing was available. Despite explaining his serious health..

I have had to call the GP surgery at opening time on multiple occasions, only to find myself in the queue system. On one instance, I was approximately fourth in the queue when the call disconnected...