West4GPs
AA
Alice A. 5 years ago • From Google
Excellent
When looking for a new local GP practice a couple of years ago, I reviewed some feedback and was initially somewhat uncertain about the practice, but have experienced nothing but positive interactions since registering. The clinical staff are warm, compassionate and have arranged specialist referrals and necessary investigations promptly (within a couple of weeks - which felt fortunate during the pandemic period). As a younger female patient, I have consistently been met with welcoming attitudes by the clinical team - without judgement or reluctance in providing support, which has made the past couple of years considerably more manageable than it might otherwise have been and is genuinely valued. There may be some waiting time when calling, typically 10-15 minutes - however if time is limited, which is often the case for me personally, the online consultation form is a useful alternative and I receive a call from a clinician within a few days of submission. This is naturally just my own experience, but one I felt was worth sharing as it seemed deserving of recognition. The reception team are excellent, though understandably stretched - which is reasonable given the circumstances. In person I have observed them making extra effort when helping patients; providing explanations and offering suggestions and so on.
Gosia W.