Crawcrook Medical Centre
JE
Jim E. 6 months ago • From Google
Bad
I have witnessed a concerning deterioration in the standard of service at this practice. Telephone access has become increasingly difficult, and when I did manage to speak with staff members, they appeared reluctant to take responsibility for addressing my concerns. I paid a fee for an administrative form to be processed and stamped. After waiting approximately six weeks, the task remained incomplete. I submitted a formal complaint, which was not acknowledged or progressed. When I followed up by telephone, I was informed that the complaint had been received but had not been addressed due to workload pressures. My form was eventually returned after reportedly being located in an unprocessed state and was then dealt with urgently. Currently, I am attempting to locate a prescription that has been issued to me. Despite multiple calls, staff have been unable to provide clarity on its status or expected delivery to the pharmacy. I have been given assurances on consecutive days that it would arrive, but this has not materialised. Based on my experience, I would recommend considering alternative healthcare providers. The quality of service and administrative processes at this practice have noticeably declined, and this trajectory may impact patient retention.
Ryan N.