Goldington Road Surgery
India H. one year ago • From Google
Average
Phone queues made booking an appointment difficult
I submitted an e-consult form only to be informed that I would need to telephone and arrange an in-person appointment for the healthcare professional to properly evaluate my concerns. On multiple occasions when I've called, I've found myself positioned far back in the queue, prompting me to ring back at what seemed like quieter times. Today, despite being first in line, I waited for 20 minutes without being answered. After an initial 40-minute wait starting from position 10, I felt compelled to abandon the attempt. It appears that the reception team may benefit from additional staffing to manage incoming calls more effectively, or alternatively, appointments could be scheduled directly through the e-consult system. It has now been three weeks since I initially completed the e-consult form. Update - following my feedback, I received a text message with a booking link to arrange an appointment with a healthcare professional, which resolved the matter promptly.
The administrative staff at this practice are excellent. They demonstrate helpfulness and kindness in their interactions.
Goldington Road Surgery
Peter B.
I felt unwell and submitted a message through the surgery's system, receiving a response within an hour. I was seen by a clinician who was very pleasant and provided thorough care. They examined me..
Goldington Road Surgery
Daniela L.
Attended my appointment at the Union Street location today. The receptionist greeted me warmly with a friendly smile. I really enjoy visiting this surgery. Thank you.
Goldington Road Surgery
Katy G.
As a new patient at the practice, I wasn't sure what to anticipate. However, when I made my initial call, the reception staff were wonderfully warm and supportive, which was genuinely delightful.
Goldington Road Surgery
Alexis H.
The practice has consistently demonstrated helpfulness throughout my visits. Appointments have run punctually, and clinical procedures have been executed in a professional manner with impressive..
Goldington Road Surgery
Caroline J.
I would like to express my gratitude to the Nurse Practitioner I recently consulted. She demonstrated considerable kindness and understanding throughout my appointment. The medication she..
Goldington Road Surgery
Laura I.
The healthcare professional made me feel very comfortable during my appointment. She took time to explain each step of the process and demonstrated a high level of professionalism throughout. She is..
Goldington Road Surgery
Kez A.
Excellent practice. The reception team have consistently demonstrated kindness and helpfulness. The clinical staff are courteous and professional, and they always make an effort to explain matters..
Goldington Road Surgery
Sean J.
The care I have received from the practice has been excellent.
Goldington Road Surgery
Jackie M.
The asthma specialist nurse could not have done anymore for me.
Goldington Road Surgery
Giuseppina G.
I was recently transferred to this surgery after my previous practice closed. I experienced significant difficulty contacting the surgery, spending approximately two hours attempting to reach..
Goldington Road Surgery
Liz C.
Had a really positive experience with the nursing staff! They were so polite and friendly. They really put me at my ease during quite an intrusive procedure. They were so professional and..
Goldington Road Surgery
kristy b.
Our young child woke up experiencing ear discomfort and was crying. My partner contacted the practice to request an urgent appointment and was pleased to find that a same-day slot became available..
Goldington Road Surgery
Sasha C.
The practice consistently delivers excellent service, with staff who are always willing to help and go the extra mile. The standard of care provided is outstanding.
Goldington Road Surgery
Est E.
I have been a patient at this practice for over 35 years. I can without hesitation, and unapologetically commend them for providing exemplary individual care. They stand apart from the trend that..
Goldington Road Surgery
deepinder g.
I would not recommend this practice. I am very disappointed and frustrated by the difficulty in obtaining appointments despite making multiple attempts. It appears nearly impossible to see a..
Goldington Road Surgery
sandra T.
A thoroughly enjoyable and supportive visit.
Goldington Road Surgery
Helen R.
An unsatisfactory experience at this practice for both of my relatives. The service lacked efficiency and there were communication issues surrounding appointment management and last-minute..
Goldington Road Surgery
Debbie Y.
This practice consistently delivers excellent service. The level of care and assistance provided is truly exceptional.
Goldington Road Surgery
Jason H.
I have only been registered since today. However, I made the decision to transfer to this practice following a consultation interaction that took place here. The experience was refreshing and..
Goldington Road Surgery
Jane W.