IH

India H. one year ago • From Google

Rating

Average

Phone queues made booking an appointment difficult

I submitted an e-consult form only to be informed that I would need to telephone and arrange an in-person appointment for the healthcare professional to properly evaluate my concerns. On multiple occasions when I've called, I've found myself positioned far back in the queue, prompting me to ring back at what seemed like quieter times. Today, despite being first in line, I waited for 20 minutes without being answered. After an initial 40-minute wait starting from position 10, I felt compelled to abandon the attempt. It appears that the reception team may benefit from additional staffing to manage incoming calls more effectively, or alternatively, appointments could be scheduled directly through the e-consult system. It has now been three weeks since I initially completed the e-consult form. Update - following my feedback, I received a text message with a booking link to arrange an appointment with a healthcare professional, which resolved the matter promptly.

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