Consett Medical Centre
KK
Kimlconnor K. 2 years ago • From Google
Bad
I found it extremely difficult to secure an appointment at this practice. The phone lines were consistently busy with lengthy wait times. Despite calling early in the morning, there were no available slots for the same day and the earliest appointment I could book was several weeks away. After being added to a callback list, I remained available by my phone for an extended period. When the practice finally called back, I had briefly stepped away and missed the call. The voicemail left provided minimal guidance and no further attempt was made to reschedule or clarify next steps. I was informed that calling at a specific earlier time would have been necessary to secure a same-day appointment. This timing requirement seems impractical for those with work commitments, as it would require calling at a precise moment and then waiting considerably longer for someone to answer. Later that day, I contacted the practice again to understand what I should do next. I spent a significant amount of time on hold during this second call. Across all my attempts to reach the practice that day, my total waiting time was substantial, which was particularly frustrating given my previous medical history with this issue.
Iw K.