Walkley House Medical Centre

I spent several days attempting to arrange my repeat medication. I was instructed to telephone at 8am on the following Monday, but when I managed to get through, I was directed to use the online..

The online platform is not fit for purpose and attempting to reach the practice by telephone is an extremely frustrating experience.

Received excellent and thorough care from the healthcare professional I saw, would not hesitate to recommend, and thank you.

The team members are approachable and clearly making an effort, however the practice appears to be managing a high volume of appointments. It would seem that reducing patient numbers could allow..

Getting an appointment requires calling at a specific time in the morning, and wait times on the phone can be lengthy, sometimes extending beyond half an hour. Once you've called, you can expect to..

I have been a patient at this practice for many years since I was young. While appointment slots can sometimes be restricted, there is the option to attend an alternative location when availability..

Having recently relocated from another county, I was pleasantly surprised by how straightforward the registration process was at this practice. The reception team were particularly helpful and..

The practice has faced considerable challenges recently, which has been disappointing at times. However, I attended an in-person appointment recently and found it to be excellent. Both the reception..

The experience was disappointing.

The online triage system has proven quite convenient for those with busy schedules who prefer to avoid lengthy telephone waits. After submitting details about my concern, a clinician contacted me..

I have not been attending this practice for an extended period, however I have encountered difficulties on two separate occasions when attempting to obtain repeat medications. The practice does not..

I was recently notified that following the implementation of a new scheduling arrangement, I now face a wait of almost six weeks before I can be seen for a consultation. This is unprecedented during..

I have generally been very satisfied with this practice, however on recent occasions when I have needed to contact them by telephone on behalf of an elderly relative, I have experienced significant..

I have consistently experienced the team as supportive and competent, and I appreciate how the digital platform makes accessing services more straightforward. I am grateful for the commitment shown..

The reception team has always been helpful and professional, addressing any concerns promptly. There is currently one clinician at the practice with whom I feel comfortable discussing my various..

This situation occurred a couple of years ago, but I've only recently felt able to reflect on my experiences and leave feedback. I was experiencing significant mental health difficulties during my..

Excellent clinical staff, however the reception team could be more courteous and efficient, with occasional issues occurring with appointment and prescription management. Update: The service has..

The practice's systems and patient communication require significant improvement. During a recent appointment for testing, I experienced considerable delays spanning approximately a month before..

There aren't words to describe this practice, well, there are, but you can't use them here. If you have any enemies, recommend them this practice!

I had an issue with a prescription that turned out to be my mistake rather than the practice's error. I used the callback service and received a call back within just a few minutes. The staff member..