Maylands Healthcare
Fam F. 2 years ago • From Google
Bad
Phone queues make appointments nearly impossible
One of the worst GP practices in the area, had to switch due to a previous practice closing down, which was excellent. - Cannot get through on the phone; when successful, it has involved waiting for up to an hour. - Was advised to arrange a follow-up appointment in four weeks, but reception stated they were unable to book this and suggested calling back the next day. Upon calling back, was told to ring on the day itself to secure an appointment for a routine review, despite being informed by the clinician that reception could arrange this in advance. - It is extremely difficult to obtain same-day appointments, and for those in employment, requesting last-minute time off is not practical. - Reception staff appear to create unnecessary obstacles and complications. - Repeatedly directed to use an online consultation system which does not function properly. Overall, despite appearing to be a large, well-equipped facility that should provide excellent care, the experience has been the opposite, with no indication of improvement.
This medical practice is welcoming and conveniently situated, though the popularity of the location does mean that securing appointments can occasionally prove challenging. Persistence tends to be..
Maylands Healthcare
Sue L.
The pharmacy service was excellent. They appear to be open late on Sundays until 10.30pm, though I'm uncertain if this applies every Sunday. It's a well-stocked facility with a pleasant atmosphere.
Maylands Healthcare
Geoffreý R.
I attended the pharmacy for a vaccination appointment and received good service.
Maylands Healthcare
neill m.
The practice has significant management issues that create a poor overall experience. While the staff themselves are not the problem, the way the organisation is run appears to be ineffective and..
Maylands Healthcare
Marco W.
I took significant time off work and made a lengthy journey using public transport to attend my appointment, only to discover upon arrival that it had been cancelled. I received no prior..
Maylands Healthcare
Michael K.
The team at this practice consistently demonstrates helpfulness and courtesy. The operating hours are particularly convenient and accommodating. We have appreciated being able to access services..
Maylands Healthcare
B. J.
The clinical staff seem competent enough, but securing an appointment presents considerable difficulty. 😭
Maylands Healthcare
Jason E.
This surgery has consistently been helpful throughout my visits. The staff make my relative feel valued and appreciated. As their carer, I find it reassuring to attend appointments here, as the..
Maylands Healthcare
Claire S.
I cannot express enough gratitude to the practice for their dedication over the past year in supporting my family member. The surgery and its team have been absolutely wonderful.
Maylands Healthcare
dave h.
The staff were courteous and welcoming. The premises were immaculate. The appointment ran punctually. Excellent experience overall.
Maylands Healthcare
Tracey R.
The healthcare services I have received have consistently been of a high standard, though like many patients I have found that securing an appointment can be challenging. Recently, I tried the newly..
Maylands Healthcare
Justine D.
Have been waiting for a referral for an elderly family member for several months, with repeated follow-ups needed before receiving an incorrect appointment notification. This has meant starting the..
Maylands Healthcare
Tracy B.
The pharmacy frequently experiences stock shortages affecting a significant proportion of repeat prescription requests.
Maylands Healthcare
Chris H.
The team demonstrated a welcoming approach, the facility was well-maintained, and there was ample parking available.
Maylands Healthcare
Priya P.
I had a very disappointing experience at this healthcare facility. The appointment scheduling process took considerably longer than expected, and obtaining a referral letter involved further delays...
Maylands Healthcare
Lisa M.
I found this practice to be a very calming environment, which was particularly helpful given my anxiety issues. I had previously had a difficult experience at another dental practice, so this was a..
Maylands Healthcare
John W.
Excellent medical practice with a good selection of healthcare professionals available.
Maylands Healthcare
pauline s.
I arranged an appointment through the online booking system and was very pleased with how quickly everything was processed, as I received a call and secured an appointment on the same day. The staff..
Maylands Healthcare
Tony C.
Attended the walk-in clinic for routine vaccinations. The service was highly efficient and the entire visit was completed in just a few minutes.
Maylands Healthcare
Kim A.
Had to wait a considerable amount of time before my call was answered. Found the service disappointing.
Maylands Healthcare
Kev T.