FF

Fam F. 2 years ago • From Google

Rating

Bad

Phone queues make appointments nearly impossible

One of the worst GP practices in the area, had to switch due to a previous practice closing down, which was excellent. - Cannot get through on the phone; when successful, it has involved waiting for up to an hour. - Was advised to arrange a follow-up appointment in four weeks, but reception stated they were unable to book this and suggested calling back the next day. Upon calling back, was told to ring on the day itself to secure an appointment for a routine review, despite being informed by the clinician that reception could arrange this in advance. - It is extremely difficult to obtain same-day appointments, and for those in employment, requesting last-minute time off is not practical. - Reception staff appear to create unnecessary obstacles and complications. - Repeatedly directed to use an online consultation system which does not function properly. Overall, despite appearing to be a large, well-equipped facility that should provide excellent care, the experience has been the opposite, with no indication of improvement.

Other reviews for Maylands Healthcare