JE

John E. 3 years ago • From Google

Rating

Bad

Phone queues make booking appointments difficult

Contacting the reception team to arrange an appointment or request a prescription has proven extremely challenging. A recent attempt to reach someone resulted in an extended wait on hold before eventually disconnecting, and a similar experience occurred when trying to contact the practice on behalf of a family member. While the clinical care provided during appointments is of a high standard, the difficulty in accessing the practice by telephone is frustrating. The extended hold times seem disproportionate and suggest the reception team may be stretched. Attempts to locate alternative contact methods have been unsuccessful. This ongoing issue appears to be deteriorating, and it is intended to raise these concerns during the next appointment.

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