Taylors Avenue Medical Centre
John E. 3 years ago • From Google
Bad
Phone queues make booking appointments difficult
Contacting the reception team to arrange an appointment or request a prescription has proven extremely challenging. A recent attempt to reach someone resulted in an extended wait on hold before eventually disconnecting, and a similar experience occurred when trying to contact the practice on behalf of a family member. While the clinical care provided during appointments is of a high standard, the difficulty in accessing the practice by telephone is frustrating. The extended hold times seem disproportionate and suggest the reception team may be stretched. Attempts to locate alternative contact methods have been unsuccessful. This ongoing issue appears to be deteriorating, and it is intended to raise these concerns during the next appointment.
The team here were welcoming and approachable, and I had a positive experience with the clinician I saw.
Taylors Avenue Medical Centre
jane b.
Have visited this practice on several occasions and encountered staff members who are genuinely caring and take a real interest in their patients. They were friendly and personable during..
Taylors Avenue Medical Centre
John E.
Contacting the reception team to arrange an appointment or request a prescription has proven extremely challenging. A recent attempt to reach someone resulted in an extended wait on hold before..
Taylors Avenue Medical Centre
Norm B.
The team demonstrated helpfulness and courtesy throughout my visit.
Taylors Avenue Medical Centre
Mick T.
The GP at this practice is excellent and has provided me with considerable support. I have always found them to be very approachable and easy to talk with. The staff are also great and very friendly.
Taylors Avenue Medical Centre
G M.
Extended waiting period for appointment availability
Taylors Avenue Medical Centre
Sarah W.
I attended what I believed was my routine contraceptive review last October, but the appointment consisted mainly of questions rather than the physical checks I anticipated. I have since been..
Taylors Avenue Medical Centre
Kath B.
I am relatively new to this medical practice. The entire team, including reception staff and clinical professionals, have been very pleasant. They demonstrate kindness and attentiveness, and the..
Taylors Avenue Medical Centre
Munchkin M.
When you ring to request a GP appointment, the receptionist asks the GP to assess your case and calls you back. You may then be offered an appointment, though it might be with a nurse or pharmacist..
Taylors Avenue Medical Centre
Ronni B.
The nursing staff member displayed an extremely rude demeanor and spoke to me in a manner that felt aggressive and disrespectful. I found this interaction to be unprofessional and upsetting, as I..
Taylors Avenue Medical Centre
Janet S.
The reception staff demonstrated politeness and attentiveness towards all patients visiting the desk. The clinical care provided was also excellent. Thank you.
Taylors Avenue Medical Centre
Christine C.
My husband attended the surgery for a blood test and was asked to book an appointment to see a clinician as he was experiencing health concerns. He was instructed to call back on Monday at 8.00 am...
Taylors Avenue Medical Centre
Lauren A.
The reception staff displayed unhelpful attitudes throughout my interactions. I experienced difficulties with their manner, particularly with one member of the team who held a supervisory position.
Taylors Avenue Medical Centre
Mister N.
The quality of care has declined significantly since the previous practice location closed down.
Taylors Avenue Medical Centre
Josie T.
The team were welcoming and approachable. The appointment was prompt and efficient.
Taylors Avenue Medical Centre
rogertsmith r.
Outstanding experience. The healthcare professional demonstrated thoroughness in reviewing my results and provided clear, comprehensive explanations throughout the appointment.
Taylors Avenue Medical Centre
benno b.
A member of staff we spoke with was notably dismissive and condescending, displaying behaviour that fell short of professional standards. This interaction has negatively affected how my family and I..
Taylors Avenue Medical Centre
Jenny S.