Ambrose Avenue Group Practice

Patients, including those who are unwell, elderly, or accompanying children, may find themselves waiting outside in adverse weather conditions to secure an appointment. Arriving early in the morning..

Received a flu vaccination this evening with a very friendly healthcare professional. The procedure was painless and the staff member was exceptionally charming and pleasant. Thank you.

Excellent care provided. The staff were courteous and offered reassurance throughout. Much appreciated.

The service provided was disappointing, and the reception experience fell short of expectations. Overall, this visit did not meet a satisfactory standard.

I received a text message about a medication review just under an hour ago asking me to contact the surgery to arrange an appointment. I've been waiting on hold ever since. The surgery closes for..

I contacted the surgery today about a prescription matter and it was resolved immediately. Since registering with the online appointment system, I have experienced no issues whatsoever, with all my..

Submitted a request for an appointment this morning and received a phone call shortly afterwards with an available slot later that day. Very satisfied with the experience - have been a patient at..

Extremely courteous and hospitable service that exceeded expectations.

The new system is excellent and I spoke with a member of staff who was very professional, friendly, understanding and supportive when discussing my mother's recent hospital visit and arranging a..

The appointment booking system functioned efficiently and I was pleased to receive an appointment promptly. However, it appeared that when I attended my consultation, the clinician had not reviewed..

I have experienced a few challenging medical situations this year, however, I received the assistance I required and this was largely due to the support of a member of staff. They demonstrated..

Your telephone system needs urgent attention. I called at opening time and was number 8 in the queue. After waiting 47 minutes, my call still hadn't been answered. It took 20 minutes just to move up..

This surgery falls significantly short of expectations. The staff appear difficult to work with and seem to create unnecessary obstacles for patients. Those with sensory and mobility challenges are..

This practice represents an exceptionally poor experience in terms of operational efficiency. The prescription handling appears to be particularly problematic, and using the associated pharmacy does..

Had a very lovely experience during a recent appointment - I have significant anxiety around medical procedures and the healthcare professional I saw really helped to ease my concerns substantially!..

This practice has not met my expectations. The telephone staff have been unhelpful and their manner has been discourteous. Obtaining an appointment has proven extremely difficult, despite attempting..

Experienced a flare-up of joint inflammation and used the online appointment system yesterday, receiving an appointment today. Excellent service. Saw a clinician who was new to the practice. They..

Terrible experience at this practice. Appointments are consistently unavailable, even when health concerns are communicated as urgent.

The experience of booking appointments has become increasingly difficult. Staff members who lack the appropriate qualifications are now providing blood test result information, which feels..

A big thank you to the staff member who gave us our flu vaccinations today at the clinic. They were friendly, professional and efficient.