Prospect Medical Centre
AS
Anonymous S. 3 years ago • From Google
Bad
I have been with this practice for a considerable time and have remained a patient mainly because I understand that other local surgeries face similar challenges. The overall approach feels uncaring and lacks organisation. The inefficiency is genuinely frustrating. When attending appointments, staff sometimes lack the capability to address what is needed, requiring a return visit. Communication between clinical staff appears poor, resulting in patients being sent home to wait for updated records before returning. Securing an appointment with a preferred clinician is extremely difficult, and obtaining any appointment at all proves challenging. I have spent considerable time on the phone daily without success. Reception staff can be discourteous, frequently interrupting or failing to listen properly. There is a tendency to speak condescendingly, and I have observed instances where individuals are treated disrespectfully based on language background, with staff raising their voices inappropriately. I was myself mistakenly assumed to have limited English proficiency due to my companion's language abilities, and witnessed how differently staff behave when they perceive someone as unfamiliar with the language. The practice manager conducts only one annual training session on workplace conduct and respect, which appears insufficient given the evident need for more frequent intervention. The clinical nursing staff are generally pleasant and professional. Many of the difficulties appear to stem from reception staff's communication and organisational shortcomings.
Ghost G.