SS

Sagal S. 10 months ago • From Google

Rating

Bad

Phone reception could be friendlier

I called to arrange an appointment and found the receptionist to be quite abrupt, which is consistent with my previous experiences. I often feel anxious about making calls to book appointments due to the manner in which I am spoken to. The interaction feels uncomfortable and unwelcoming. I find it difficult to understand how someone in a patient-facing role continues in this position given the tone and approach they take when communicating with people.

Pearl Medical Practice

10 months ago

Dear Miss Sagal Your comments are noted, if you have any further concerns please contact the Practice Manager the following email address: [email protected] Clarise Buncombe Practice Manager

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