PP

Paul P. 7 years ago • From Google

Rating

Bad

Phone reception was incredibly rude and dismissive

I recently attempted to contact the surgery and found the interaction quite disappointing. The staff member's tone was rather abrupt, and whilst I understand it may have been towards the end of their working day, I felt the level of courtesy fell short of what I would expect. I was simply asking about the process for rejoining the practice following my return to the area. I would have hoped that the clinical lead would have been made aware of how the call was handled, as I believe it would not have reflected the standards they would wish to uphold.

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