Dyneley House Surgery
Jack B. 4 months ago • From Google
Bad
Phone receptionist dismissed my health concerns
Had a really frustrating experience speaking with a receptionist while feeling quite unwell. When I mentioned my symptoms and concerns about a possible serious illness given recent health concerns in the area, the response felt dismissive and unhelpful. The comment that "everyone has this" didn't feel appropriate given my specific worries, and when I pointed out that others close to me hadn't experienced the same symptoms, the tone of the conversation didn't improve. It seemed like there was an attempt to recover the interaction partway through, but overall the experience left me feeling unsupported. I felt the interaction lacked basic compassion and understanding, and I believe some additional training in patient communication and empathy would be beneficial for the practice.
I recently experienced concerns with a wound on my ankle that I believed might have become infected. I contacted the practice and was informed that phone lines had considerable wait times, though..
Dyneley House Surgery
Sally W.
I became unwell during a holiday and was unable to reach my regular practice until the following day. A local medical centre accepted me as a temporary patient, and a clinician promptly called me..
Dyneley House Surgery
J F.
Called the surgery earlier today and found the receptionist to be extremely accommodating. I required a blood test and was able to secure an appointment very quickly, with directions provided to the..
Dyneley House Surgery
Davidian S.
The practice discontinued my medication without explanation, which caused me significant concern given the potential risks involved. Additionally, I was asked to schedule an appointment that was..
Dyneley House Surgery
Angela G.
I recently registered with the practice and was promptly referred for various diagnostic investigations and imaging, with an appointment arranged within a fortnight. The team members are wonderful!..
Dyneley House Surgery
Audrey K.
Unable to reach the practice by phone or fax while a clinician was away. This resulted in difficulty obtaining assistance while abroad.
Dyneley House Surgery
Liz A.
My experiences at the practice have been inconsistent. I see a different clinician on each visit. Many seem unfamiliar with my complex medical background and appear uncertain about my current..
Dyneley House Surgery
Prabhjot K.
I have found my experience at the practice to be very satisfactory. Whenever I have sought an appointment, I have been accommodated in a timely manner without prolonged waiting periods. The team..
Dyneley House Surgery
N M.
My friend attended this practice regarding a personal health concern and felt that the clinical staff did not take her symptoms seriously or show adequate interest in her situation. She..
Dyneley House Surgery
Rosalie S.
Attempted to contact the practice to schedule an appointment and was first in the queue, yet experienced a wait of over 25 minutes before the call was picked up. Was told that only a single staff..
Dyneley House Surgery
Elaina M.
An excellent medical practice that I have found to be among the finest I have attended. The team members are wonderful, and the service is both prompt and well-organised.
Dyneley House Surgery
Gideon A.
Attended a maternity appointment with my partner, and the healthcare professional demonstrated patience and a reassuring manner throughout. I would recommend them positively.
Dyneley House Surgery
Liam L.
I relocated to Skipton approximately a year ago and was pleasantly surprised to be registered with the practice promptly following completion of a brief registration form, which contrasted with the..
Dyneley House Surgery
anne h.
I received excellent service during my recent visit to the surgery. The healthcare professional I saw was highly professional, demonstrated strong knowledge, and showed genuine care throughout the..
Dyneley House Surgery
Victoria G.
I found it somewhat offensive to receive a text message stating that over 200 appointments had been missed by patients at the practice in the previous month, and that these could have been used by..
Dyneley House Surgery
William O.
Excellent experience with the practice and team members.
Dyneley House Surgery
Jack B.
Had a really frustrating experience speaking with a receptionist while feeling quite unwell. When I mentioned my symptoms and concerns about a possible serious illness given recent health concerns..
Dyneley House Surgery
Lord T.
This practice is disappointing and falls well short of expectations.
Dyneley House Surgery
Ruthann J.
Contacted the surgery early on a weekday morning and received a callback within half an hour. Had an in-person appointment and was back home before mid-morning. Excellent service delivery. This..
Dyneley House Surgery
cheekychopsem c.
I've recently registered at this practice following my relocation, and I'm already experiencing excellent care. A clinician contacted me promptly after I submitted a consultation request and..
Dyneley House Surgery
Reg B.