FN

F N. 2 years ago • From Google

Rating

Bad

Phone receptionist lacked empathy and professionalism

Overall, I have generally experienced positive interactions with this practice. On this particular occasion, however, I called to discuss some confidential test outcomes. The receptionist who answered was dismissive and showed little compassion. During the process of taking my details, they mispronounced my name, and I could hear other staff members laughing in the background. I felt compelled to correct them, and it appeared they were struggling to maintain composure. This behaviour felt disrespectful, discourteous, and fell well below the standard of professionalism I would expect.

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