Regent Medical Centre
Amy E. 3 months ago • From Google
Bad
Phone receptionist was dismissive and unhelpful
I have had several interactions with a member of the reception team over the phone and found their manner to be quite abrupt. When I called seeking guidance, I felt they were dismissive and unhelpful in their approach. This morning I rang to follow up on a repeat prescription request, and they responded by pointing out that I had only submitted it that same morning. I clarified that I was aware of this and was simply checking on its status, as I was uncertain whether I would receive notification once it became available. Due to their tone during the conversation, I chose to end the call, and this has not been an isolated experience for me.
I was directed to travel a considerable distance, which I found to be poorly organised. As someone with mobility difficulties who struggles with navigation, this arrangement was particularly..
Regent Medical Centre
Jordean S.
Significantly better than before. Appointments available on the same day, minimal hold times when calling, streamlined processes, supportive staff, and clear information sharing. The newer member of..
Regent Medical Centre
Adele M.
I have been in contact with a member of staff for a few days now regarding a matter that required attention, and they have been absolutely fantastic and a credit to the practice. Thank you for your..
Regent Medical Centre
S S.
I was disappointed to find that a pet was permitted into the consultation area. This seems like a space that ought to be maintained to higher hygiene standards, particularly given that some..
Regent Medical Centre
Jimmy W.
I was seen today and arrived early for my appointment, being called through promptly. It was my first time meeting with this clinician, and I found them to be excellent. They asked thorough..
Regent Medical Centre
Michele M.
An absolutely wonderful and compassionate medical practice, based on my family's experience spanning over three decades. I am very grateful to the entire team.
Regent Medical Centre
Alison S.
I have been attending this medical practice since childhood, and my children have also been patients here. I am now approaching retirement age. The quality of care has noticeably declined since the..
Regent Medical Centre
Taz M.
Attended an appointment with an elderly family member where a specialist nurse presented a couple of options and we opted for medication rather than a hospital referral given the absence of pain,..
Regent Medical Centre
justine d.
The receptionist at this surgery is exceptionally friendly and helpful, proving to be a valuable member of the team. Thank you for the excellent service provided.
Regent Medical Centre
Jamie F.
If you see one of the male practitioners here then you're in good hands but there's one female practitioner here whose diagnostic approach I found questionable during my visit. In future I'll..
Regent Medical Centre
Jill K.
The advanced nursing staff member was very thorough and explained everything I needed to understand. The feedback regarding my test results was provided promptly and in a clear manner.
Regent Medical Centre
tom w.
Would give no stars if possible. Unable to secure an appointment with a clinician. My spouse contacted the practice today and was informed of a substantial waiting period for an appointment slot...
Regent Medical Centre
Iqbal A.
Always very supportive and helpful
Regent Medical Centre
Ali A.
The appointment booking process over the phone was remarkably efficient. I completed all the necessary information on the website and submitted supporting documentation, and received a call back..
Regent Medical Centre
Adam W.
Consistently courteous and approachable, with a genuine willingness to assist. This is an excellent medical practice where staff members pay attention to what patients say and make genuine efforts..
Regent Medical Centre
Debbie D.
The appointment ran on schedule. The service was satisfactory. The process was straightforward and efficient. The healthcare professional provided clear explanations and ensured I had a good..
Regent Medical Centre
Patricia B.
I have found this medical practice to be excellent, and being located conveniently near where I live has made accessing appointments and obtaining medical records straightforward. I am very..
Regent Medical Centre
Nazia U.
The receptionist was unhelpful and displayed a lack of courtesy. There seemed to be little regard shown for patient needs during interactions at the desk.
Regent Medical Centre
Doc A.
I have been familiar with this practice since the early 1980s, when I was employed there myself. The practice has since relocated to a new facility and operates in a reasonably efficient manner,..
Regent Medical Centre
Eve H.
I've been attending this practice for nearly five years and have consistently had excellent experiences. Appointments have never been difficult to obtain, and I've frequently been able to see..
Regent Medical Centre
Ian B.