AE

Amy E. 3 months ago • From Google

Rating

Bad

Phone receptionist was dismissive and unhelpful

I have had several interactions with a member of the reception team over the phone and found their manner to be quite abrupt. When I called seeking guidance, I felt they were dismissive and unhelpful in their approach. This morning I rang to follow up on a repeat prescription request, and they responded by pointing out that I had only submitted it that same morning. I clarified that I was aware of this and was simply checking on its status, as I was uncertain whether I would receive notification once it became available. Due to their tone during the conversation, I chose to end the call, and this has not been an isolated experience for me.

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