Saville Medical Group (Newbiggin Hall)

Disappointing experience overall. I found the consultation unhelpful and felt the clinician's approach was dismissive. Several of the medical staff seemed uncertain in their roles. The only staff..

I attempted to secure an appointment for over a month before finally being seen today. When I initially contacted reception, I was informed that no slots were available. After explaining that I had..

Excellent medical professionals, highly recommended. The staff are attentive and the ability to book appointments in advance is incredibly convenient. The reception team are friendly and supportive...

Unhelpful and dismissive experience. Over an extended period, accessing medical professionals has been extremely difficult, requiring alternative services for basic healthcare needs. Very..

Why remain open until 6:30 when no appointments are available after 5? This means you have to take a full day off work just to attempt to see a doctor.

The reception team demonstrated poor customer service abilities and lacked a compassionate approach to patient interactions.

Outstanding Experience I had a wonderful visit to the practice. The clinical team provided thorough and attentive care, taking time to address my concerns comprehensively. The reception staff were..

The reception team, pharmacy staff, and nursing team are wonderful, and the majority of the clinical staff provide excellent care. However, my recent appointments with a couple of the clinicians..

The appointment was not particularly helpful and resulted in increased stress rather than reassurance for both the young child and the expectant mother attending together.

This practice does not provide the level of care I would expect.

I am a newly registered patient. The reception team did not appear interested in hearing my concerns and came across as lacking in empathy. They ended the call before I had the opportunity to ask..

The team at this practice are excellent and booking an appointment is straightforward with minimal delays. Well done to the local NHS professionals for maintaining such good service.

I switched to this practice after more than six decades with my previous surgery and I believe the clinician and team here are excellent.

The service has deteriorated significantly following the recent facility investment and since the pandemic. Despite being a long-standing patient of over 40 years, it has become increasingly..

My partner has been unable to secure appointments for an extended period at this practice. The team's level of expertise seemed questionable, and the reception experience fell short of expectations.

Of all the medical practices I have attended throughout my life, this surgery has been my most disappointing experience. The reception staff frequently seem unclear about procedures and processes,..

If it were possible to give a negative rating, I would do so without hesitation. I have attended this practice throughout my life. As another patient has previously noted, this surgery operates in..

Giving this a 1 star as I have found it extremely difficult to obtain an appointment. Being instructed to ring on the day for availability and then waiting on hold for an extended period is..

I recently called the surgery for advice and a really nice clinician called me back, who was reassuring and made me an appointment with another healthcare professional at the practice. I went to my..

I have been a patient at this practice for many years and have found the appointment booking team to be excellent. While I understand that securing an appointment can be challenging, the staff..