Crossfell Health Centre
LR
Lisa R. 8 years ago • From Google
Bad
My elderly mother was removed from the patient list when she relocated to a nearby area. The practice had previously encouraged her to move with them when they relocated from their original location, but this was not honoured. The telephone staff came across as unwelcoming, and it felt as though better communication skills and patient-focused training would have improved interactions. There appeared to be little consideration for patient continuity of care. Although a meeting was held to discuss the situation, the outcome was disappointing. We would advise others to be cautious about changing address, as this practice may not retain patients in such circumstances. We have since found a surgery that better meets our needs and are very satisfied there. I would have preferred to leave no rating at all.
e m.