SB

Sarah B. one year ago • From Google

Rating

Bad

Phone staff cut call short without listening

I found this to be an exceptionally unpleasant phone interaction with the surgery. When I rang to discuss a persistent health concern and attempted to provide context about my medical background, I was informed that the call would need to be ended because of the queue of other callers and the need to adhere to procedures, without any acknowledgement of what I had shared. I felt the service was quite poor and the phone staff came across as lacking in courtesy and understanding. I intend to submit a formal complaint about this experience in the morning.

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