Elm Hayes Surgery
JC
Jonathan C. 5 years ago • From Google
Bad
Poor experience at this surgery. I would suggest that people in the surrounding area consider alternative healthcare providers. The reception team can be quite unwelcoming when you contact them by phone and often give the impression they are irritated by your call. The clinical staff generally seem to lack compassion and appear indifferent to patient concerns. When a health issue is eventually acknowledged, there are frequent changes to your assigned clinician, requiring you to repeat the entire process to justify why you need a particular medication. This is assuming you can secure an appointment in the first place. I struggle to obtain appointments within a month. The online appointment system rarely shows availability within a fortnight, and telephone support is similarly unhelpful. I have not encountered a healthcare facility that appears to be run so inefficiently. The practice would not be missed if it ceased operating. Edit: In response to the surgery's reply, which attributes this review to pandemic-related challenges. This feedback reflects my experience with the practice over the past nine years. Regarding the offer to discuss this further with management, I do not wish to pursue this. Based on my observations, the surgery is unlikely to implement meaningful improvements to address its fundamental issues, particularly given their apparent surprise at the ongoing negative feedback they receive.
J A.