Star Lane Medical Centre
TF
T F. 2 years ago • From Google
Bad
I would rate this practice far below the standard I would expect. Update: I would caution anyone going through a mental health crisis or seeking support and guidance to be aware of my experience. I spoke with someone on the phone who did not clearly identify their professional role. During the call, I felt the tone became raised and I was treated as though I was being difficult, despite my efforts to remain polite and explain my need for ongoing medication. The conversation ended abruptly, with the staff member stating they could not continue the discussion, despite acknowledging they had not fully understood my situation. My overall impression is that the practice demonstrates a dismissive attitude toward patients attending in person, treating them as though they are unwelcome. This applies across the team regardless of gender. I am extremely frustrated with this practice, but my health circumstances limit my ability to seek care elsewhere. This situation has left me in a difficult position regarding my ongoing treatment needs.
Dai B.