Hollyns Health & Wellbeing - Clayton
AA
Adventurer A. 6 months ago • From Google
Bad
This practice operates across two locations and appears to prioritise one site over the other significantly. Patients at the secondary location find that their hospital records are directed elsewhere and seem difficult to retrieve. The secondary location is currently not operational, leaving those patients without local access to services. When a family member recently called to request an appointment, the receptionist made a clinical recommendation without having assessed the patient, which seemed inappropriate given their role. Available appointments are only at the main location, requiring travel across town. During the call, the receptionist then insisted on an online form submission without discussing whether this method was suitable or asking about the patient's preference. There appeared to be no consideration for patients who cannot easily travel to the main site or who may struggle with digital forms. The practice does not seem to prioritise the needs of patients who require flexibility or support with access methods. The practice is currently listed as accepting new patients on the NHS website, which seems contradictory given the apparent difficulties in providing adequate care to existing patients at the secondary location. It would seem more transparent to acknowledge capacity constraints rather than continue recruiting new patients while struggling to serve those already registered, particularly those reliant on the currently closed secondary site.
Entwined E.