TL

Thomas L. 4 years ago • From Google

Rating

Bad

Phone staff hung up without helping

Contacted the practice regarding an upcoming clinic but was unable to get any information about it, as the person who answered the phone said they couldn't help and ended the call. It would be beneficial if the reception team were reminded that callers to a health centre are typically seeking assistance because they have health concerns. The dismissive approach to this enquiry was disappointing and fell short of expected standards of care.

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