TT

Tobias T. 2 months ago • From Google

Rating

Bad

Phone staff lacked compassion during urgent booking

I contacted the practice to arrange an appointment due to experiencing severe discomfort, and was informed that a referral could not be scheduled until several months away. During this conversation, I found the manner of the staff member to be unhelpful and dismissive. It seemed inappropriate for someone in a healthcare setting to display such a lack of empathy or understanding towards patients who are suffering. Given that healthcare professionals interact regularly with unwell individuals requiring support, I felt this person would be better suited to a different line of work.

Other reviews for The Ridge Medical Practice