Derwent Practice

The appointment booking system here is frustrating. There's a policy that prevents advance booking—you must call on the morning you want to be seen rather than arranging a time in advance. For..

The reception staff can be unwelcoming, and clinical staff often seem dismissive of concerns, offering to investigate or make referrals without following through. There's a sense of being perceived..

Extremely useful. Much appreciated.

It's simply a medical practice like any other.

I was waiting for someone to answer the phone while being first in the queue, and after twelve minutes I was still on the line without a response.

I had a disappointing experience. I arranged an appointment for an important vaccination at 5.50pm. As I work a considerable distance away, I left in plenty of time, allowing over an hour for the..

EXCELLENT CARE AND EXCEPTIONAL SUPPORT.

An exceptionally busy practice that operates at a slower pace, though the team members are wonderfully kind and clearly dedicate themselves far beyond what their compensation reflects. Appreciation..

The practice demonstrates good organisational standards.

Relocated to this area from Scotland and found the team to be excellent. Much appreciated.

Disappointing experience with the service provided. While the practice clarifies they are not an emergency facility, the approach raises concerns about patient care standards. The reception staff..

The team here, including reception and clinical staff, were pleasant and welcoming.

I'm new to this practice so I don't have much to compare it to. My experience so far has been positive.

It is quite difficult to reach the practice by telephone, which means we now have to visit the surgery in person whenever we need to speak with someone. The advertised opening hours do not always..

My child had an appointment recently and the clinical team provided excellent care throughout the visit. They demonstrated genuine compassion, thoughtfulness, and a warm, approachable manner. I'm..

Excellent team and outstanding care provided.

Outstanding care, always available to assist

Not advisable for those managing long-term health conditions.

I misplaced a medication for anxiety that requires careful management due to withdrawal risks. I have an existing neurological condition that makes this particularly concerning, yet the practice..

Following an incident that occurred while I was away, I have nothing but positive things to say about the entire team at the practice. While I prefer not to highlight individuals, the clinical staff..