AC

Apich C. 3 years ago • From Google

Rating

Bad

Phone staff were dismissive and unhelpful

The receptionist during my phone call was dismissive, unkind, and unprofessional in their manner. They appeared dissatisfied with their role, but this does not justify their curt and abrasive tone when speaking with patients. As someone studying abroad and far from my family, I was seeking reassurance regarding my health concerns. I would hope they might one day experience illness themselves so they could appreciate how vulnerable and anxious patients feel when unwell, and recognise the importance of compassionate support from all staff members, not just clinical professionals.

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