CH

Caitlin H. 2 years ago • From Google

Rating

Bad

Phone staff were dismissive and unhelpful about my situation

I have been a patient at this practice for many years since childhood, and I am now 19 years old. Although I relocated seven years ago, I was told by a staff member that I would need to change practices. This same individual refused to process my ongoing medication and was dismissive and forceful during phone conversations, pressuring me to switch surgeries. Other staff members at the practice have not raised similar concerns, and my parents, who are also registered there, have not experienced comparable issues. I found this treatment upsetting and feel I was singled out in a way that negatively affected my wellbeing. There was no formal documentation regarding any requirement to change practices. Due to what I perceived as unprofessional conduct and an unhelpful attitude, I have since registered with a different practice.

Other reviews for Barnetby Medical Centre