Hurley And Riverside Practices

Poor service experience. I attempted to contact the surgery on multiple mornings to arrange an appointment for a minor procedure but was unable to secure a slot and was instead directed to an..

I want to express my gratitude for the attentive care provided by the reception team member who assisted me. They took time to listen to my concerns and arranged for me to receive support promptly..

It is extremely difficult to secure an appointment at this practice. Availability appears to be non-existent across all timeframes. Consultations tend to be brief and rushed, leaving little..

This is a very busy practice so it took a few days before I could discuss my test results with an excellent clinician at the surgery. They could have, but didn't, encourage me to increase my..

It's disappointing that the online consultation form now has restricted availability during weekday business hours only. This seems like an unnecessary limitation. Accessing GP appointments is..

I would like to commend and thank the clinician at The Hurley Clinic for all their help and hard work in arranging a hospital referral for me. They have been extremely supportive in trying to..

Securing an appointment proved to be quite challenging, but upon finally obtaining one, the experience was disappointing. The consultation itself felt dismissive, with concerns not being properly..

I requested a callback from the practice regarding my father's medication. The receptionist arranged this for me. However, the callback did not materialise, so I contacted the practice again the..

The reception team were welcoming and approachable.

The team can be quite unfriendly, particularly when communicating by telephone. Very disappointing experience.

The practice is now located at this address. I am very dissatisfied with my experience at this general practice. I lodged a formal complaint and was sent an acknowledgement stating that I would..

Our experiences at the practice have been truly outstanding, and we are both very grateful to the clinical and administrative team members for their assistance, encouragement and compassion, as well..

I have been a patient at this practice for nearly a decade and have consistently found the team to be exceptionally supportive, particularly during a challenging period in my health journey.

I had a disappointing experience with the level of care provided and felt that responsibility was not taken appropriately for the issues I raised.

This was an extremely disappointing experience at a medical practice in London. I would rate it far below average if that were possible. I would strongly advise against registering with this clinic,..

I have been a patient at this practice for over 15 years. The clinical staff have consistently demonstrated competence throughout my time as a patient.

1 star because I cannot put 0. I have never had a positive interaction with the reception team. The staff members have consistently been discourteous. I work in a similar role myself: if you are..

I experienced an urgent health concern and was unable to attend my scheduled appointment. When I contacted the practice to arrange an alternative time, I was informed that a clinician would get back..

The clinician demonstrated genuine care, extensive knowledge, and attentiveness throughout the consultation, proving to be a valuable member of the practice team. The reception staff and other team..

I would strongly encourage you to take the negative feedback seriously. My appointment was cancelled on the day it was scheduled, and I was offered a telephone consultation as an alternative...