TW

Ty W. 4 months ago • From Google

Rating

Excellent

Phone support resolved my concerns quickly

When I first registered here I was concerned due to the amount of negative reviews regarding reception, however, after multiple phone calls and pleasant conversations, it's clear that these reviews do not reflect my experience. The receptionist here is absolutely excellent. I had some concerns with test results and was worried I'd have to spend weeks trying to resolve the matter (as I would have at my previous surgery) however the receptionist went well beyond what was required to assist me. She reviewed my records, contacted an on-call clinician to discuss my results, went through the information with me and then liaised with a senior healthcare professional to ensure I would receive appropriate care for my next appointment (which she arranged straight away.) All of this was completed within a couple of hours. Absolutely outstanding experience so far. The healthcare professional who carried out my procedure was lovely, she was patient with me, very careful and completed it very quickly. I was left with minimal marking from the needle! (As someone who has this done monthly, this is uncommon!) The practice itself is spacious and has a very comfortable waiting area. So far, this surgery has surpassed what I expected and I would encourage people to disregard the negative reviews and see for themselves what the clinic has to offer.

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