Railway Medical Group (Station Site)
JY
Jeff Y. 3 years ago • From Google
Bad
Having managed a veterinary clinic for more than two decades, I would not have survived in business for half a year operating under the standards I have encountered at this practice. The administrative team demonstrates minimal compassion, and there appears to be a concerning lack of morale throughout the organisation. The telephone system frequently disconnects callers after approximately 20 minutes on hold. Continuity of care is limited, as different clinicians are seen on successive visits, and on two occasions I was advised to schedule separate appointments rather than having additional concerns addressed in the same consultation. The digital records system has caused errors with my prescriptions multiple times, and the patient portal now indicates that repeat prescription services are unavailable at this location. Overall, the practice feels disorganised and poorly run. The nursing staff represent the only positive aspect, displaying genuine warmth and professionalism, though some have appeared somewhat dissatisfied with their working environment at the practice.
kelly m.