Park Surgery
CS
Colin S. 4 years ago • From Google
Average
I made several attempts to reach the surgery during morning hours on consecutive occasions and was instructed to press a key for a callback option, though this function did not operate as intended. Upon eventually speaking with a member of staff, I was informed that the new system was not yet fully operational and they were unable to help me schedule an appointment. I was directed to use the online booking method instead, which I found problematic. Despite being accustomed to using similar systems, I encountered a permissions error when attempting to book, and although I have requested access, I remain uncertain whether this will be granted despite my details appearing on the website. I was subsequently guided towards the NHS system as an alternative, which requires navigating through numerous steps rather than simply entering current symptoms, and even then does not guarantee an appointment will be secured. While I am in a fortunate position to wait, this is far from ideal given that I am due for medication reviews and have exhausted my current supply. I am concerned about how vulnerable patients, particularly older individuals who may struggle with complex digital processes or those with urgent healthcare needs, will manage with these current arrangements. The surgery has historically provided excellent care with outstanding clinical and administrative staff, and I have always held it in high regard. However, at present it appears to be struggling to meet patient needs, whether due to capacity constraints or systems management issues. I recognise that other practices are experiencing similar difficulties, but the automated telephone system, which is clearly not functioning properly, should not be in use until it is fully tested and operational.
Ethan B.