St Lukes Primary Care Centre
TT
Tiger T. 2 years ago • From Google
Bad
I experienced the same difficulty as many others in reaching the practice through the telephone system. After navigating through various options, I eventually connected with the administrative team. However, I found the telephone manner to be particularly unhelpful and concerning. I felt there was a lack of consideration for my wellbeing, particularly given that I was dealing with sensitive personal circumstances. I was disappointed by how the interaction was handled and worried about the impact this could have had on my situation. The interaction fell short of the standard of care I would expect. I spoke with several members of the administrative staff. The first interaction left me feeling dismissed and the call ended abruptly. The second staff member came across as dismissive and condescending, and this call also ended unexpectedly. A third staff member was somewhat less problematic but still displayed an unprofessional manner. I feel that the practice should be held to account for these experiences. I am looking into this matter further and intend to share my findings publicly once my investigation is complete.
Linda L.