NA

Nasreen A. one month ago • From Google

Rating

Bad

Phone system made booking an appointment impossible

I had a very frustrating experience attempting to book an appointment at this practice. When I called, I encountered an automated system that took considerable time to navigate, and although I was told an appointment would be arranged, nothing materialised. I then tried booking online through the provided link but found no available slots. My follow-up call the next morning was unsuccessful, with the automated system appearing again. When I eventually reached someone by emphasising the urgency of my situation, I was placed on hold for an extended period without any updates, and the call subsequently disconnected. The entire process felt unnecessarily complicated and time-consuming, particularly when juggling other commitments like getting children to school and work. The appointment booking system appears to require significant improvement, and it might be beneficial for those involved in its design to experience the process firsthand to understand the practical difficulties users face.

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